Phone Banking Officer (Full Time) in ICICI Bank Mumbai

Job Description: ICICI Bank requires phone banking officer in mumbai branch.

• Key Deliverables:
  • Serve customers with regards to their banking inquiries on Deposits, Cards, life insurance and any other ICICI Bank product.
  • Managing Inbound and Outbound Phone calls, emails for servicing of customers inquiries and request in a professional and customer oriented manner.
  • Should be able to understand customer needs, company products and services and be able to multi-task between answering phone calls and back office functions.
  • Needs to be customer focused and pro actively suggest alternatives.
  • Provide inputs on process improvement based on customer feedback.
  
  
• Key Skills:
  • Good Communication Skills, command over English.
  • Interpersonal skills.
  • Empathy.
  • Problem Solving Approach.


• Qualifications:
• Graduates with 0 to 2yrs of Experience.
• Age:- Less than 28 yrs


You can apply for this job at
http://www.icicicareers.com/jobs_at_ICICI.htm#