IBM requires Software Engineer - ISL in Pune

Job description Application Support Engineer Level 2 will independently work with Emptoris customers via email, phone and web communication to manage and resolve incidents and issues for the Emptoris Applications/Products. This individual will manage support escalations, assist application support tier perform frontline support for detailed troubleshooting, incident/case management, issue diagnosis, lab preparation, and manage key accounts. The engineer will participate in schedule to assist 24x7x365 support for Emptoris customers. 3-6 Years of desired experience required Required Skills - Technical and Non Technical • 3-6 years of Product/Application Support experience • Strong analytical and problem solving skills • Excellent written and verbal communication skills • Hands on/ working knowledge of windows operating systems, XML, DHTML, WebLogic, WebSphere, SQL, Oracle, MySQL and Current versions of MS Word/Excel • Working knowledge of RDBMS design. Minimum 1 year of hands on experience with SQL/Oracle DB based applications • Experience with integrated Enterprise Applications, Bug tracking systems, Reporting Application or Web Based Application support/troubleshooting is a big plus • Informal leadership skills, ability to influence others even though no direct organization control is assigned • Diligent approach to task completion • Excellent time management skills
Required
Bachelor's Degree English: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Apply : https://jobs3.netmedia1.com/cp/job_summary.jsp?job_id=SWG-0526398